At DMNinja, we are committed to delivering not only high-performance digital marketing solutions but also reliable, responsive, and technically sound support services. Our support team is an integral part of our client success strategy, ensuring that all aspects of your digital campaigns function seamlessly and meet performance objectives.

Scope of Support

Our support services are designed to address a wide spectrum of client needs, including but not limited to:

• Performance & Campaign Diagnostics
  Assistance with analytics interpretation, campaign KPIs, A/B testing results, and performance benchmarking.

• Technical Issue Resolution
  Support for website tracking errors, tag implementation, landing page issues, and third-party integration conflicts (e.g., CRMs, marketing automation tools).

• Account & Billing Inquiries
  Assistance with invoices, payment processing, service subscription details, and account management queries.

• Platform Onboarding & User Training
  Guidance for new clients on utilizing DMNinja’s platforms, tools, dashboards, and reporting mechanisms effectively.

Support Channels

To ensure timely and effective assistance, our support infrastructure is accessible through multiple channels:

• 📧 Email Support:
  For non-urgent and documentation-required issues, contact us at hello@dmninja.in.
  Response time: within 24 business hours.

• 📞 Phone Support:
  For urgent or real-time assistance, call us at (+91) 9820773314
  Support hours: Monday to Saturday, 10:00 AM – 7:00 PM IST.

• 💬 Live Chat:
  Available during business hours via our website for instant support from our client service representatives.

• 🧠 Knowledge Base (In Development):
  Soon, clients will have access to a centralized Help Center with technical documentation, troubleshooting guides, and FAQs.

Service Standards

We operate with a client-centric philosophy and follow defined SLAs (Service Level Agreements) to ensure all support requests are handled with priority and technical precision. Every query is tracked, analyzed, and resolved in accordance with industry best practices.

Escalation Matrix

In the rare event that your concern requires elevated attention, our structured escalation process ensures it reaches the appropriate technical or managerial authority without delay. Details on our escalation framework can be provided upon request or through your account manager.